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APMG-International Change-Management-Foundation New Dumps & Reliable Test Change-Management-Foundation Test

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APMG-International Change Management Foundation Exam Sample Questions (Q88-Q93):

NEW QUESTION # 88
Which approach to fostering engagement and collaboration represents best practice for getting the MOST from social channelsduring change?

A. Encourage individuals to link workplace social media wit external contacts
B. Allow people to evolve local rules on how to use social media
C. Make clear to people what is considered acceptable use of social media
D. Encourage people to make unrestricted use of social media

Answer: C

Explanation:
Explanation
Social media is a type of communication channel that allows for online interaction and collaboration among people. Social media can be used to foster engagement and collaboration during change, as it can provide information, feedback, support, and innovation. However, social media also poses some challenges and risks, such as misinformation, distraction, or conflict. Therefore, the best practice for getting the most from social channels during change is to make clear to people what is considered acceptable use of social media, such as the purpose, tone, frequency, and content of the messages. The other options are not best practices, as they either encourage unrestricted or restricted use of social media, which can have negative consequences for the change.

NEW QUESTION # 89
Which is a benefit of using change agent networks?

A. They take charge of defining and appropriate strategy for change
B. They provide reports to management on staff performance
C. They take accountability for delivering all change objectives within agreed timescales
D. They help people keep up to date and involved in the change

Answer: D

Explanation:
Change agent networks are groups of people who act as advocates, champions, or ambassadors for a change within an organization. They can help to communicate, implement, and sustain the change at different levels and locations. One of the benefits of using change agent networks is that they help people keep up to date and involved in the change, as they provide information, feedback, support, and guidance throughout the change process. The other options are not benefits of using change agent networks, as they either imply different roles or responsibilities for the change agent networks or are not relevant to their function.References: https://apmg- international.com/sites/default/files/Change%20Management%20Foundation%20Sample%20Paper%2029%
20-%20v1.0.pdf (page 11)

NEW QUESTION # 90
Which item is one of Mayfield's seven principles of stakeholder engagement?

A. Continually look at the big picture and the long term to make sure the change sticks
B. Poorly facilitated meetings on NOT achieve their outcomes and waste people's time
C. Identification is a continuous practice -new stakeholders emerge during a change old ones can fade away
D. Different levels of engagement are required depending on where people are along the change journey

Answer: C

Explanation:
Explanation
Mayfield's seven principles of stakeholder engagement are:
* Engagement is a two-way process
* Identification is a continuous practice -new stakeholders emerge during a change old ones can fade away
* Different levels of engagement are required depending on where people are along the change journey
* Engagement requires empathy -understanding what matters most to stakeholders
* Engagement requires authenticity -being honest about what can be influenced
* Engagement requires creativity -finding ways to involve stakeholders in meaningful ways
* Engagement requires courage -being prepared to have difficult conversations Therefore, option B is one of Mayfield's seven principles of stakeholder engagement. References:
https://apmg-international.com/sites/default/files/Change%20Management%20Foundation%20Sample%20Paper (page 11)

NEW QUESTION # 91
When comparing 'lean' and 'rich' communication channels, which of the following statements about a 'rich' communication channelistrue?
A 'rich' channel allows for conversation a quick response, and the chance for interaction.
A 'rich' channel conveys non-verbal cues, suchas emotion and feelings, tone or gestures.

A. Both 1 and 2 are true
B. Only 1 is true
C. Neither 1 or 2 is true
D. Only 2 is true

Answer: A

Explanation:
Explanation
Communication channels can be classified as lean or rich, depending on the amount and quality of information they can convey. A rich communication channel allows for conversation, a quick response, and the chance for interaction, as well as conveys non-verbal cues, such as emotion and feelings, tone or gestures. Examples of rich communication channels are face-to-face meetings, video calls, or phone calls. Therefore, both statements
1 and 2 are true. References:
https://apmg-international.com/sites/default/files/Change%20Management%20Foundation%20Sample%20Paper (page 11)

NEW QUESTION # 92
Which of the key principles for building and maintaining engagement throughout change is demonstrated through sharing information about why change is necessary and when it will take place?

A. Empathy
B. Connectivity
C. Inclusivity
D. Transparency

Answer: D

Explanation:
Comprehensive and Detailed In-Depth Explanation:
The APMG Change Management Foundation identifies Transparency as one of four engagement principles (alongside Inclusivity, Connectivity, and Dialogue). Sharing information about "why change is necessary and when it will take place" exemplifies Transparency (Option C), as it involves openly communicating critical details to build trust and clarity. Inclusivity (A) focuses on involving people, Connectivity (B) on linking stakeholders, and Empathy (D) on understanding emotions-none of which directly address the act of sharing information as described.

NEW QUESTION # 93
......

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